Terms & Conditions

Last Updated: Sun 9 March 2025

Welcome to ALFAO! These Terms and Conditions outline the rules and regulations for the use of ALFAO's website, located at www.alfao.co.uk. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use ALFAO if you do not agree to all the terms and conditions stated on this page.

1. General Information 1.1. ALFAO is an online retailer based in the UK, selling a range of everyday essentials and unique finds, including international foods and clothing. 1.2. These Terms and Conditions apply to all users of the website, including but not limited to customers, vendors, and visitors.

2. Products and Orders 2.1. All products listed on ALFAO are subject to availability. 2.2. We reserve the right to refuse or cancel orders for any reason, including errors in product listings or stock shortages. 2.3. Prices are subject to change without notice. The final price will be displayed at checkout. 2.4. ALFAO reserves the right to limit the quantity of any product sold per person or per household.

3. Payment & Pricing 3.1. We accept various payment methods, including debit/credit cards and PayPal. 3.2. All transactions are processed securely. ALFAO does not store payment details. 3.3. Prices are displayed in GBP and include VAT where applicable.

4. Shipping & Delivery 4.1. We aim to dispatch all orders within the estimated timeframe provided at checkout. 4.2. Delivery times are estimates and not guaranteed. 4.3. ALFAO is not responsible for delays caused by external factors such as courier issues, weather conditions, or customs clearance. 4.4. Customers must provide accurate shipping information. ALFAO is not responsible for orders delivered to incorrect addresses provided by customers.

5. Returns & Refunds 5.1. Customers have the right to return products within 14 days of delivery, provided items are unused, in original packaging, and in resalable condition. 5.2. Certain items such as perishable goods, hygiene products, and personalised items are non-returnable. 5.3. Refunds will be processed within 5-10 business days upon receipt of returned goods. 5.4. Return shipping costs are the responsibility of the customer unless the return is due to an error on ALFAO’s part.

6. Intellectual Property 6.1. All content on this website, including text, images, logos, and designs, is the property of ALFAO and protected by copyright laws. 6.2. Users may not reproduce, distribute, or use any content without prior written permission from ALFAO.

7. Limitation of Liability 7.1. ALFAO is not liable for any indirect, incidental, or consequential damages arising from the use of its products or website. 7.2. ALFAO does not guarantee that the website will be error-free or uninterrupted.

8. Governing Law 8.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. 8.2. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms and Conditions 9.1. ALFAO reserves the right to update these Terms and Conditions at any time. 9.2. Continued use of the website following changes constitutes acceptance of the revised Terms and Conditions.

10. Contact Information For any questions regarding these Terms and Conditions, please contact us at:

Email: support@alfao.co.uk
Website: www.alfao.co.uk

Thank you for shopping with ALFAO!